Privacy Policy
1. Data Collection
Iqaluit Transit collects minimal personal data required to provide our services. This includes information provided through contact forms (name, email) and anonymous usage data (cookies) to improve website performance.
2. GPS & Live Tracking
Our live bus tracking system transmits the real-time geographic location of our vehicles to a public-facing map. We do not track individual passengers or their personal devices. Any location data stored for analytical purposes is strictly related to vehicle performance and schedule adherence.
3. Third-Party Services
We use Google Maps for route visualization and coordinate tracking. Please refer to Google’s Privacy Policy for information on how they handle data.
4. Your Rights
You have the right to request access to any personal information we hold about you or request its deletion. For inquiries, contact privacy@iqaluittransit.ca.
Safety Guidelines & Rules
Our priority is to keep everyone safe and comfortable while traveling on Iqaluit Transit. By following these rules, you help ensure a positive experience for all passengers.
Rider Safety Rules
- Stay seated whenever possible while the bus is in motion.
- Do not stand in front of the driver’s area or block doors.
- No smoking, vaping, or alcohol permitted on any bus.
- No open food or beverages allowed on board.
- Service animals are always welcome.
General Policies
- Disruptive or unsafe behavior will not be tolerated.
- Drivers may refuse service for safety or conduct reasons.
- All payments and passes are non-refundable and non-transferable.
- Lost or stolen passes can be replaced for a $19.00 fee.
- Items found on buses are kept for 30 days at our main office.
Terms of Service
1. Fare Payment
All passengers must pay the required fare before boarding or present a valid monthly pass. Cash payments must be in exact change; drivers do not carry change. Monthly passes are non-transferable and non-refundable.
2. Rider Conduct
To ensure safety and maintain schedule integrity, passengers may only board and depart at designated Iqaluit Transit stops. All riders must adhere to the high-level Safety Guidelines & Rules listed above. Failure to do so may result in refusal of service.
3. Service Schedule
While we strive for 100% schedule adherence, transit times are subject to change due to extreme weather conditions, road maintenance, or mechanical issues. Iqaluit Transit is not liable for costs incurred due to delays.
4. Safety & Liability
Passengers ride at their own risk. Iqaluit Transit is not responsible for lost, stolen, or damaged personal property on our vehicles. Please refer to the General Policies section for lost and found procedures.
5. Pass Replacement
Lost, stolen, or damaged monthly passes may be replaced at our main office. A non-refundable $19.00 replacement fee applies to all pass reissues. Proof of original purchase may be required.
Passenger Safety & Security
1. Video & Audio Surveillance
For the safety and security of our passengers and staff, all Iqaluit Transit vehicles and facilities are monitored by 24-hour digital video and audio surveillance systems (CCTV). Footage may be provided to law enforcement or used for internal security investigations as permitted by law.
2. Prohibited Items
For the safety of all riders, the following items are strictly prohibited on any Iqaluit Transit vehicle: weapons of any kind, explosives, flammable liquids (including gasoline and propane), hazardous chemicals, and large or bulky items that obstruct the aisles or doorways.
3. Service Animals
Certified service animals accompanying a person with a disability are permitted on board at all times. All other animals are strictly prohibited to ensure the comfort and safety of all passengers.
4. Children and Strollers
Children must be supervised by an adult at all times. Strollers are permitted but must be kept clear of the aisles. On heavily loaded vehicles, drivers may request that strollers be folded to accommodate more passengers or to prioritize space for mobility devices (wheelchairs and scooters).
5. Priority Seating
Priority seating is located at the front of each vehicle and is reserved for elders, persons with disabilities, and expectant mothers. Other passengers are required to vacate these seats upon request, even if the bus is not at full capacity.
6. Bags & Personal Belongings
Passengers must keep their bags, backpacks, and personal belongings on their lap, under the seat, or in overhead storage (where available). Bags must not be placed on seats or in the aisles. Iqaluit Transit is not responsible for any items left unattended.
7. Photography and Filming
Commercial photography or filming is prohibited without prior written authorization from Iqaluit Transit. Personal photography is permitted and must not interfere with operations or violate the privacy of other passengers or staff.